Refund Policy

At Pitusi, we take pride in the quality and craftsmanship of our artworks. Because each piece is custom-made to order, please review our return guidelines below carefully.

Bespoke Artworks & Final Sale

Every Pitusi artwork is custom-made specifically for your order and prepared ready-to-hang. Once an order is submitted, production begins immediately. Therefore, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Order Corrections

If you discover an error in your order (such as an incorrect shipping address or size selection), please contact us via our contact form within 12 hours of purchase. We will attempt to adjust your order before it enters production, though modifications cannot be guaranteed after this window.

Damaged in Transit

If your artwork arrives damaged due to transportation, we will gladly issue a replacement or refund once verified. To file a claim, please strictly adhere to the following procedure:

1. Notify Us Promptly: Contact us at pitusistore@gmail.com within 48 hours of carrier delivery.

2. Provide Photo Evidence: Include clear photos showing:

   • The damaged item in full.

   • A close-up of the specific defect/damage.

   • The original packaging with the shipping label clearly visible.

3. Item Condition: Do not attempt to alter, install, or hang damaged artwork prior to claim resolution.

Claim evaluations are processed within 3 to 5 business days of receiving your complete documentation. Once approved, a replacement order will be dispatched immediately, or a full refund will be processed to your original payment method.

Contact Us

For any inquiries regarding your order or our policy, please reach out to us via our contact form.